Terms and Conditions

Welcome to Big Stone Soap Co. LLC. By accessing or using our website, you agree to be bound by the following terms. Please read them carefully.

1. General
This website is operated by Big Stone Soap Co. LLC, an Oregon-based business. Throughout the site, “we,” “us,” and “our” refer to Big Stone Soap Co. LLC. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service.

2. Online Store Terms
You may not use our products for any illegal or unauthorized purpose. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or products without express written permission.

3. Product Use
Our products are for external use only. If you have sensitive skin or allergies, please read ingredient labels carefully. Discontinue use if irritation occurs.

4. Modifications to the Service and Prices
Prices and products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

5. Shipping & Delivery
Orders are processed within 1–3 business days. Domestic shipping typically takes 2–10 business days. International shipping times vary. We are not responsible for delays due to customs or postal services.

6. Returns & Refunds 
Returns of unused, unopened items are accepted within 7 days of delivery. Customers are responsible for return shipping costs. See our full Return Policy for details.

7. Accuracy of Billing & Account Information
You agree to provide current, complete, and accurate purchase and account information.

8. Third-Party Tools & Analytics
We may use third-party tools and tracking pixels (e.g., Facebook, Google, TikTok) to enhance your shopping experience. See our Privacy Policy for details.

9. Governing Law 
These Terms are governed by the laws of the State of Oregon, United States.