Returns and Refunds

We want you to love your soap — but if something’s not right, we’re here to help.

Returns
We accept returns of unopened, unused items within 7 days of delivery. To be eligible, items must be in their original condition and packaging.

Return Shipping
Customers are responsible for return shipping costs. We do not provide return labels. We recommend using a trackable service.

Refunds 
Once we receive and inspect your return, we’ll notify you. If approved, your refund will be issued to your original payment method within a few business days.

Non-Returnable Items  
Used or opened items cannot be returned or refunded.

Exchanges 
We do not offer product exchanges at this time.

Questions?
Contact us at support@bigstonesoapco.com and we’ll be happy to help.